Privacy Policy

InsuranceClaimsInfo.com ("we," "us," or "our") is operated by Leland Coontz III, a California Licensed Public Adjuster (License #2B53445). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact form data: name, email address, phone number, state, claim type, and message content submitted through our lead/contact form.
• Inventory tool usage data: information you enter into our interactive personal property inventory tool, which is stored locally in your browser.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, pages visited, and referring URLs through our analytics services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide insurance claim assistance and Public Adjuster services
• Improve our website, tools, and educational content
• Communicate with you about your claim or our services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We will never sell, rent, or trade your personal data to third parties for marketing purposes.

If your claim is located outside of California, we may — with your consent — share your contact information with a vetted, licensed Public Adjuster in your state through our referral network to ensure you receive appropriate assistance. We will always inform you before making any such referral.

4. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Google Analytics uses cookies to collect anonymous usage data such as pages visited, time on site, and general geographic location.

We do not use advertising tracking cookies or retargeting pixels. We do not run third-party ads on this site.

5. Third-Party Services

Our website integrates with the following third-party services:

• Stripe: We use Stripe to process payments for digital guides and products. Your payment information is handled directly by Stripe and is never stored on our servers. Stripe's privacy policy governs their use of your data.
• Amazon Associates: We participate in the Amazon Associates affiliate program. Links to books and products on Amazon may earn us a commission from qualifying purchases. Amazon's privacy policy governs their handling of your data when you visit their site.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the personal information we have collected about you and how it has been used.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. As noted above, we do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us through our contact page.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please reach out through our contact page.